In case something is not to your [entire] satisfaction or does not fit, we will do everything to make the return process as easy for you as possible.
Only for customers in Germany:
Over the indicated LINK you can generate your DPD-return-label.
Hereto please fill out the indicated form completely.
As order number please state the ORDER- or INVOICE NUMBER of the relevant order.
Only this way we will be able to allocate your parcel properly.
You can track the arrival of your package [back at our company] via the parcel label number. The return process time can take up to 14 days after package arrival. Of course, we will do our best to shorten this time.
Please do not forget the return accompanying form which was enclosed with your order.
HERE you can print the relevant form once again.
Return adress for european/worldwide customers:
Mainzer Straße 147-149
phone number: +49 (0)681 / 6874346
Your SCHWERELOSIGKITE team