Right of withdrawal

An excerpt from our general terms and conditions

§3 Cancellation right

Provided that you, as a customer, are the consumer in terms of §13 BGB, you have the right to cancel the contract within 14 days without stating the reasons for its cancellation. The [so-called] cooling-off period is 14 days from the day on which you or a known to you third party, who is not the carrier, take possession of the goods.

To execute your cancellation right you need to inform us (SchwerelosigkiteGbR, Mainzer Str. 147, 66121Saarbrücken, phone number: +49 681 6874346; email: retoure@schwerelosigkite.de) by means of an explicit statement (for example a postal letter or email) about your decision to cancel the contract. For that you can use the cancellation form provided with the delivery/consignment, however this is not compulsory. In the event of you making use of this option, we will instantly communicate (for example via email) a confirmation to you about the receipt of such a cancellation. In order to maintain the revocation period it is sufficient to send the notice of the execution of the cancellation right off before the end of the revocation period.

§4 Results of a cancellation

If you cancel this contract, we will refund all payments received from you, inclusive the delivery charges (except for the additional costs which occurred through selecting a different way of delivery than the low-priced standard delivery offered by us) immediately and no later than 14 days after receiving your notice of contract cancellation. For this refund we will use the same payment method as the one you used to make the original transaction, unless something else was explicitly agreed upon; on no account will we charge you fees for this refund [process].

We can refuse to refund, until we have regained the goods or until you have provided us with evidence that goods have been returned [to us], depending which is the earliest case at that time. You have to return or deliver the goods to us immediately and in each instance no later than within 14 days after instructing us about the contract cancellation. The deadline is maintained, if you dispatch the goods before the expiration of the 14 days deadline. You must compensate for any eventual loss of value of goods that may arise, only if this is ascribed to the unnecessary handling of goods for examination of quality, properties and functionality by you.

Satisfaction is important to us